SimpleOne is a platform for service business process automation in line with the Enterprise Service Management (ESM) concept and a single record system principle. It propagates best practices of service management and service delivery (ITIL®, VeriSM™) to all corporate service divisions. Complete automation provides the services consolidation and the unified orchestration tool.
SimpleOne is focused on medium to large corporate and public clients undergoing digital transformation. The platform corresponds to the legislation of the Russian Federation and suits the import substitution policy.
Platform
Simple
When installing the EMS platform, Simple application is created on the instance. It is designed to:
- store the version of the system configuration.
- manage the database: creating, editing, and deleting tables, their columns, and attributes.
- implement platform business logic, set up vital system security and notifications.
- provide a set of API classes and methods to extend the out-of-the-box solution.
- manage reports. Reports and dashboards are designed to meet the needs of most companies. They are preconfigured and show necessary up-to-date information.
- create workflows, taskboards, state flows. With the help of these tools, any necessary business process can be created.
This application configures other applications to organize business processes and to test new products.
ITSM
ITSM application is an out-of-box solution based on the SimpleOne platform. It is a package of ITSM processes built using the best practices of the IT Infrastructure Library (ITIL®). The application allows automating processes and activities of services, monitoring feedback, and quality evaluation, managing the service level.
ITSM application is created to manage:
- Services. Service Management includes user queries, incidents, problems, service requests, and change requests of various complexity.
- Events. Event Management provides a systematic observation of services and their components. It allows creating and maintaining approaches and models that describe different types of events.
- Service Catalog. Service Catalog Management allows creating and keeping up-to-date a single agreed source of information about all services.
- Service Level. Service Level Management allows monitoring of service obligation fulfillment.
- Knowledge Base. Knowledge Management allows creating and maintaining valuable knowledge. It simplifies knowledge exchange and the organization of teamwork.
- Configuration Base. Configuration Management provides reliable information about service configuration and configuration items.
Solutions
SimpleOne-based solutions can automate typical processes of essential corporate services:
Information Technology
Leaning on best practices, transform IT management with flexible workflows. Deliver effective and functional business services across your company.
HR
Within SimpleOne platform, turn separate HR request processes into a coherent employee lifecycle management system.
Property Maintenance
Manage all service resources in a single system and interact with consumers through a single window.
Key Features
SimpleOne key features are three components combined:
UX/UI
SimpleOne platform has an intuitive and user-friendly interface. The best user experience and modern design are implemented.
Advantages of the feature:
- The platform has its design system.
- Specifics of service divisions are taken into account for each business solution.
- The platform maintains the balance between functionality and simplicity of usage.
Cloud-Native environment
The platform is designed to handle high loads. In addition, technology stack and microservice architecture allows scaling the solution, basing on the clients' demands.
Advantages of the feature:
- The initial platform deployment and further maintenance require minimal costs.
- The platform can be implemented to any infrastructure quickly.
- The platform can be integrated with teamwork support programs, ERP systems, authentication software, and productivity tools.
Low-code
There are tools for visual development and changing automated business processes with minimal programming required. There is also a wide range of APIs for integration with primary systems.
Advantages of the feature:
- Quick configuration reduces the time to market for business solutions.
- Low-code tools allow customizing the interface quickly.
- Configurations can be transferred between environments.
- The platform has a graphical no-code editor for describing end-to-end workflows.
Main Advantages
On the whole, three main advantages of the platform can be highlighted:
Implementation time
SimpleOne platform is characterized by the high speed of the delivery and changes implementation. The availability of "low-code" and "no-code" tools reduces project timelines and "time-to-market" up to hours and days instead of weeks and months compared to traditional systems.
Costs reducing
The automation of business processes based on the unified platform reduces the cost of IT infrastructure support.
Usability
Users enjoy working with a modern, clear, and comfortable interface. As a result, the number of repeatable manual operations is reduced, thus it allows increasing work productivity.
Functional capabilities
SimpleOne platform includes the following functionality capabilities:
- Integration with other systems via Table API.
- Integration with Active Directory and SSO.
- Mobile access. SimpleOne has a mobile app that allows performing basic daily tasks of an agent or user.
- Self-Service Portal.
- Integration with SIP and IM.
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