Content Categories determine the way items stored in the Content Databases.
Role required: admin.
Create a Content Category following the steps below:
- Navigate to KB Dictionary → Content Category.
- Click New and fill in the form.
Click Save or Save and Exit to apply the changes.
Form Description
Field | Description |
|---|---|
| Name | A name of a content category appropriate to its purposes (ex. Article for service SLAs and descriptions, Known Error for keeping KEDB records). |
| Content DB | Select a content database from the list. |
| Description | An additional information about content categories. |
