Content Databases are designed for storing the Knowledge Base content items.
Within the Knowledge Base Dictionary, you can establish the following storages:
- IT Service Catalog containing service descriptions and SLA documentation that are necessary for the Service Catalog Management purposes
- Known Errors Database used in Problem Management.
Role required: admin.
To create a Content DB, follow the steps below:
- Navigate to KB Dictionary → Content DB.
- Click New and fill in the fields.
Click Save or Save and Exit to apply changes.
Form Description
| Field | Mandatory | Description |
|---|---|---|
| Name | Y | The name of the content database appropriate to its purposes. |
| Description | Y | Additional information about the content database. |
