Content Categories determine the way items stored in the Content Databases.
Role required: admin.
Create a Content Category following the steps below:
- Navigate to KB Dictionary → Content Categories.
- Click New and fill in the form.
Click Save or Save and Exit to apply the changes.
Form Description
Field | Mandatory | Description |
|---|---|---|
| Number | Y | Content category number. This field is populated automatically. |
| Name | Y | A name of a content category appropriate to its purposes (ex. Article for service SLAs and descriptions, Known Error for keeping KEDB records). |
| Description | Y | Additional information about content categories. |
| Content DB | N | Select a content database from the list to bind a category with some database previously created. |
