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Users can customize their personal list layout set by administrator with their personal settings in a way they need.

Role required: ITSM-agent or higher.

List layout view


To customize your personal list view, follow the steps below:

  1. Open the list you want to configure.

  2. Click the gear iconon the left in the list title.
  3. Establish the desired set of fields using the List layout configure features.

List views that are accessible for personal customization are defined by administrators with the List layout settings.

The list layout view is performed by two heapselects with control elements. The Selected heapselect contains the columns displayed for users, along with the Available heapselect containing the rest columns.

All the views created by administrators are available under the List view on the bottom of the List layout configure menu.

Perform the desired list view configuration with the following features:

  • Add columns;
  • Delete columns;
  • Reorder columns.

You can also reset custom list layout view to default settings.

Customization actions


Add columns

To add a column to your personal list layout, follow the steps below:

  1. Select the customisable view from the List view
  2. In the Available heapselect, select an element you want to move.
  3. Drag-and-drop or Click  button to move this element to the Selected heapselect. 
  4. Click Save to apply the changes and leave the form.

To add all the columns to your personal list layout, follow the steps below:

  1. Select the customisable view from the List view.
  2. Click button.
  3. Click Save to apply the changes and leave the form.

Delete columns

To delete one column from your personal list layout, follow the steps below:

  1. Select the customisable view from the List view.
  2. In the Selected heapselect, select an element you want to move.
  3. Drag-and-drop or Click  button to move this element from the Selected heapselect. 
  4. Click Save to apply the changes and leave the form.

To delete all the column from your personal list layout, follow the steps below:

  1. Select the customisable view from the List view.
  2. Click  button.
  3. Click Save to apply the changes and leave the form.

Reorder columns

To reorder the columns of your personal list layout, follow the steps below:

  1. Select the customisable view from the List view.
  2. In the Selected heapselect, drag-and-drop or use  and  buttons to reorder columns.
  3. Click Save to apply the changes and leave the form.

Reset to default

To reset your list view settings to default, follow the steps below:

  1. Select the customisable view from the List view.
  2. Click Reset to defaut on the bottom of the list layout configure form.
  3. Click Save to apply changes and leave the form.

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