A CI relationship describes a connection between two configuration items by determining the attributes of their relationship.
CI Relationships are represented with single-directional and bi-directional arrows connecting CIs on the Dependency Map. To open the dependency map view, click 
next to the Source CI or the Recipient CI field.
You can determine an impact direction of CI relationships when specifying Source CI and Recipient CI. According to the established relationship, if any of the source CIs degrades or becomes unavailable, the recipient CI is affected.
Service Dependency Map
Service Dependency Map is a service model represented by a hierarchical structure of the CIs with an IT Service at the top and their current operational states as colored marks.
All CIs are arranged by hierarchical levels that are determined by CI Types. Creating a new CI Type results in adding the next lower level of this model.
CIs are presented as model elements with color-coded frames depending on their current Operational State values.
The following table shows the accordance between colors and states:
| CI Frame Color | CI Operational State |
|---|---|
| Green | Available |
| Yellow | Degraded |
| Red | Unavailable, Maintenance |
Service Dependency Map visualizes CI Relationships with simple-directional or bi-directional arrows depending on an impact direction.
There are two ways to open Service Dependency Map:
- Click next to the Source CI or the Recipient CI field on the CI Relationship form to see the hierarchical place of your CI on the service dependency map.
- Navigate to CMDB → Service Model and in the URL https://instance.example.com/visual/dependency?sys_id=XXXXXXXXXXXXXXXXX&essence=sys_cmdb_ci&script=CI, substitute the X's with the CI ID.
Creating CI Relationship
To add a new CI Relationship from the Dependency Map view, please follow the steps below:
- Right-click on the desired CI and choose the Create Relationship option in the context menu.
- Select one of the possible values:
- Incoming - to create an incoming connection to your CI
- Outgoing - to create an outgoing connection from your CI.
- Fill in the form of a new CI Relationship
- Click Save or Save and Exit to apply changes.
Changing CI Operational State
You can change the CI Relationship State right from the Dependency Map view, complete the steps below:
- Right-click on the desired CI and select Change Operational State option in the context menu
- Choose one of the possible CI operational state values:
- Available - a CI with this state value is marked with the green frame on the map view
- Degraded - marks CI with yellow frame
- Unavailable - marks CI with red frame
- Maintenance - also marks CI with red frame, as CI is not available while in maintenance state.
The following toast message will appear: The operational status of the configuration item {name} is changed.
To create a new CMDB structure, refer to the Create a CMDB structure article.
