A CI relationship describes a connection between two configuration items by determining the attributes of their relationship.
CI Relationships are represented with single-directional and bi-directional arrows connecting CIs on the Dependency Map. To open the dependency map view, click 
next to the Source CI or the Recipient CI field.
You can determine an impact direction of CI relationships when specifying Source CI and Recipient CI. According to the established relationship, if any of the source CIs degrades or becomes unavailable, the recipient CI is affected.
Service Dependency Map
Service Dependency Map is a service model represented by a hierarchical structure of the CIs with an IT Service at the top and their current operational states as colored marks.
All CIs are arranged by hierarchical levels that are determined by CI Types. Creating a new CI Type results in adding the next lower level of this model.
CIs are presented as model elements with color-coded frames depending on their current Operational State values.
The following table shows the accordance between colors and states:
| CI Frame Color | CI Operational State |
|---|---|
| Green | Available |
| Yellow | Degraded |
| Red | Unavailable, Maintenance |
Service Dependency Map visualizes CI Relationships with simple-directional or bi-directional arrows depending on an impact direction.
Navigate to CMDB → Service Model and in the URL https://instance.example.com/visual/dependency?sys_id=XXXXXXXXXXXXXXXXX&essence=sys_cmdb_ci&script=CI, substitute the X's with the CI ID.
