Service Catalog Management

A service is defined as a means of enabling value co-creation by facilitating outcomes that customers want to achieve without having to manage specific costs and risks.

Service Catalog Management is a key process of providing relevant and accurate information regarding services. All services are usually stored in the core repository named Service Portfolio divided into two parts:

• Service Pipeline – contains services that are new or inactive. They may be just proposed or under development. 
• Service Catalog – contains active services offered to customers; this is the only part visible to them.

In SimpleOne, services are used in Incident Management, Change Enablement, Service Request Management, Configuration Management, and Knowledge Management, so every ITSM object is linked to a service. In fact, a service is a core element of the ITSM Solution.

Services are used in Knowledge Management to classify the articles in the Knowledge Base. As a Service Knowledge Management System (SKMS), SimpleOne uses services in the Configuration Management system to relate the Knowledge Base articles to the end-user needs. 

For information on how to create services, see Create Services.