A service is defined as a means of enabling value co-creation by facilitating outcomes that customers want to achieve without having to manage specific costs and risks.
Service Catalog Management is a key process of providing relevant and accurate information regarding services. All services are usually stored in the core repository named Service Portfolio divided into two parts:
In SimpleOne, services are used in Incident Management, Change Enablement, Service Request Management, Configuration Management, and Knowledge Management, so every ITSM object is linked to a service. In fact, a service is a core element of the ITSM Solution.
Services are used in Knowledge Management to classify the articles in the Knowledge Base. As a Service Knowledge Management System (SKMS), SimpleOne uses services in the Configuration Management system to relate the Knowledge Base articles to the end-user needs.
For information on how to create services, see Create Services.