It may be either an IT Service or IT System, Server, Database, Data storage, Cluster Node, Cluster.
IT Services are considered as Configuration Items in the SimpleOne solution.
Type defines CI form, fields and related lists.
Configuration Item
To add a New Configuration Item, navigate to the CMDB → Configuration Items menu and push the New button. Fill in the form with the following fields:
Field
Description
Number
Automatically assigned to a record when having been created.
Name
A name of a Configuration Item.
CI Type
Defined as an IT Service.
Description
Contains all necessary information details.
Service Owner
Define a person from the Users list.
State
Select one of two possible values:
Active;
Inactive.
Operational State
Determines an IT Service availability with the following possible statuses:
Available;
Degradated;
Unavailable;
Maintenance.
As Service:
Field
Description
Service Type
Desribes a type of a delivered Service.
Select one of the following values in a drop-down list to fill in the field:
Business - IT Service is provided from Service supplier to customer;
Operational - one of the company's departments delivers IT Service as a provider;
Underpinning - an IT Service is delivered to a Service provider by the third party;
Request - IT Service is provided on request.
Master Service
Specifies a primary IT Service if necessary.
Assign a Master Service choosing it from the list of the CI Items with the IT Service type value.
Service Specification
Definesinternal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT Service.
Business Criticality
Specifies an IT Service cruciality to a business with one of two values:
High;
Low.
Information System
As other types:
Field
Description
Serial Number
Automatically assigned to a record when having been created.
