Configuration Type

It may be either an IT Service or IT System, Server, Database, Data storage, Cluster Node, Cluster.

IT Services are considered as Configuration Items in the SimpleOne solution. 

Type defines CI form, fields and related lists.

Configuration Item

To add a New Configuration Item, navigate to the CMDB → Configuration Items menu and push the New button. Fill in the form with the following fields:

FieldDescription
NumberAutomatically assigned to a record when having been created.
NameA name of a Configuration Item.
CI TypeDefined as an IT Service.
DescriptionContains all necessary information details.
Service OwnerDefine a person from the Users list.
State

Select one of two possible values:

  • Active;
  • Inactive.
Operational State

Determines an IT Service availability with the following possible statuses:

  • Available;
  • Degradated;
  • Unavailable;
  • Maintenance.

As Service:

FieldDescription
Service Type

Desribes a type of a delivered Service.

Select one of the following values in a drop-down list to fill in the field:

  • Business - IT Service is provided from Service supplier to customer;
  • Operational - one of the company's departments delivers IT Service as a provider;
  • Underpinning - an IT Service is delivered to a Service provider by the third party;
  • Request - IT Service is provided on request.
Master Service

Specifies a primary IT Service if necessary.

Assign a Master Service choosing it from the list of the CI Items with the IT Service type value.

Service SpecificationDefines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT Service. 
Business Criticality

Specifies an IT Service cruciality to a business with one of two values:

  • High;
  • Low.
Information System

As other types:

FieldDescription
Serial NumberAutomatically assigned to a record when having been created.
NameA name of a Configuration Item.
CI TypeOne of the possible values despite IT Service
Primary IT Service
Serial Number
IP Adress
DNS
Location
Description
Owned by
State
Operational State
Information System

CI Relationships

CMDB → CI Relationships

FieldDescription
Source CI
Recipient CI
Bilateral Relation
Operational Status Transfer Type
Relationship Weight
Weight on change


Service Resource Model