In SimpleOne, the Task table is one of the basic tables of the system. It is not used on its own. The table provides a set of columns as a basis for child tables, i.e., tables extended from the Task table. The extended tables (child tables) inherit the fields and adjust them to the specific processes using column override.
SimpleOne provides the following set of child tables:
- ITSM Tasks (itsm_task)
- Incident (itsm_incident)
- Inquiries (itsm_inquiry)
- Requests (itsm_request)
- Problems (itsm_problem)
- Change Requests (itsm_change_request).
Changes applied to the Task table will affect its child tables. Make sure that the changes do not cause malfunction in the child tables. Use column override to modify the parent and child tables.
The out-of-the-box Task table has the following fields:
Task table fields
| Field | Column Type | Description |
|---|---|---|
Number | String | Task number. This field should have the TSKXXXXXXX format. It is filled automatically. |
| Caller | Reference | The originator of the task. |
| Company | Reference | The company to which the task is related. |
| Service | Reference | The service to which the task is related. |
| Assignment Group | Reference | Responsible group to work on the task. |
| Assigned User | Reference | Responsible person to work on the task. |
| State | This field displays the work state and progress. Available options:
| |
| Impact | Choice | The measure of effect caused by the issue impacts the business processes. Available options:
|
| Urgency | Choice | The measure of time until the issue impacts the business. Available options:
|
| Priority | Choice | The importance of the task. Available options:
|
| Opened by | Reference | The user who initiated the task. |
| Subject | Text | Brief description of the task. |
| Description | Text | Detailed description of the task. |
| Additional Comments | Journal Input | Comment with some additional information about the task. Additional comments have the purple marking. Additional сomments are displayed on the portal page in the task record. When a comment is added, the involved users (caller, assigned group/assigned user) receive a notification.
|
| Work Notes | Journal Input | Notes with the information about working on the issue. Work notes have the black marking. Work notes are available only for the responsible users in the agent interface. When a work note is added, the responsible users receive a notification.
|
| Active | True/False | Select this checkbox to make the table active or inactive. |
| Approval | Choice | Approval state. Available options:
|
| Attention Required | True/False | This checkbox defines whether to notify the line manager of the assigned group/assigned user. |
| Comments | Text | A text field for storing comments regarding the task. |
| Contact | List | A person from the users list to contact with. |
| Due date | Date/Time | Date and time by which the task should be completed. |
| Followers List | List | Users list who follow the task for tracking updates. |
| Screenshot | Image | Attached file. |
| Short Description | String | Brief description of the task. |
| SLA Due | Date/Time | Date and time by which the service level agreement should be reached. |
| Wf Executing Activity | Reference | Workflow activity which initiated creation of the task record. This field is populated automatically if the workflow inserts the current record. |
See the Column Types article to learn more.
You can create other tables extended from the Task table to meet your business needs. See the following articles to configure your own table extended from Task.
