Approvals can be defined for any operation, the processing of which may require such a step. For example, absence, vacation, change request, etc. The approvals are automatically created according to a specified approval rule or within the workflow with the User-approval activity. Approvals allow users or groups to be associated with a task for the purpose of either approving or rejecting the task.
An approval ticket is a record in the Approval (sys_approval) table, which the system transitions to every user responsible for the approval: one ticket per user. It is the ticket you see on the My Approvals page, that is, a user approves or rejects tickets. Tickets, in their turn, are compiled into approvals associated with one operation (task, request, incident, etc.).
Read the Approvals Management article to learn more about tickets, approval rules.
To proceed to the My Approvals page on the Self-Service Portal (SSP), perform the following steps:
- Open the portal page.
- Click on Cabinet and choose My Approvals.
My Approvals interface
In Simpleone, the My Approvals page is displayed as below:
You can find a particular approval or create a selection of approvals with particular field values using the available filters:
- Keyword search – enter the word that an approval should contain in its Display Name or Item display name.
- Filter by date – choose the Begin date and the End date of the approval creation.
- Filter by state – select the state you need: Requested, Approved, Rejected, Cancelled.
By opening a record from the list, a read-only form of the item is displayed. Here you can leave a comment (it is the only editable field), approve, or reject the approval.
You can configure the information display by creating a form view. Name the view "portalApproval" and place the field in one column, not using split elements or sections.
The Comment field is mandatory in case of rejection.
If the ticket is approved, you will be redirected to the Approved message page. Click the Go to the list of approvals button to get back to the My Approvals page.
If the ticket is rejected, a popup window Specify a reason will appear. Fill in the Comment field and click Submit to complete rejection. You will be redirected to the Rejected message page. Click the Go to the list of approvals button to get back to the My Approvals page.
If the ticket has already been approved or rejected by another user (in case the Approval Abortion Rule does not require all users to approve or reject), you will be redirected to the The decision has already been taken message page. Click the Go to the list of approvals button to get back to the My Approvals page.
