The change request process allows the caller to be informed about the work progress.
In SimpleOne, this process is implemented as "notifications" sent by email. Notifications delivered "out-of-the-box" are described below:
| Notification | Description | Target Auditory |
|---|---|---|
| Change Request is created | This notification is sent after the change request just created and registered. | Caller |
| Change Request is scheduled | This notification is sent after the change request state changes to Scheduled. | Assigned user |
| Change Request is completed | This notification is sent after the change request state changes to Completed. | Caller |
| Change request state changes | This notification is sent any time the change request state changes. | Caller |
To learn how to create new notification rules or modify existing ones, please refer to the Notifications article.
