The mission of the IT change enablement practice is to implement changes in the most efficient manner while minimizing the negative impact on customers when changes are implemented.
Change Enablement is a process of suggesting, discussing, planning, and implementing a change. In SimpleOne, the out-of-the-box solution provides a set of fields, states with predefined transitions (state model), notifications, and logic. Learn about the change requests in detail in the following articles.
In this article, learn about change request types. Depending on the change type, change requests have different state transitions, and different algorithms will be adopted to implement the change. In this article, you will see the state models for standard, normal, and emergency changes.
Learn about ways to create a change request via the agent interface and out of other types of tasks such as problems and incidents.
SimpleOne provides a set of notifications for tracking change requests: specific users will receive messages with information about new requests, transferring between states, and comments.
Ensure safe and effective change request processing. In this article, learn about creating a request, assigning it, linking it to problems or incidents, planning, scheduling, and closing. In addition, learn how to create change request announcements, tasks, and relationships between change requests and other elements such as problems, user queries, incidents, etc.
