Announcements are used to deliver news or notifications to Service Portal users by displaying the announcements of the service portal users. They are displayed on the Portal portal and/or sending them sent via email.
When displaying displayed on the Portalportal, the announcements announcement list is located at in the Announcements area and it appears as that is shown below:
Announcement types
In SimpleOne, announcements typification is based on three criteria:
- Urgency (for the announcements related to Change Requests)
- Notification requirements (for the announcements related to Incidents)
- Clarity (for the general requirements).
There are five announcement types in SimpleOne. They are used to categorize announcements based on the information they reportprovide.
| Announcement Type | Description |
|---|---|
| Recovery | Informs that some service or CI recovery activities have been started. |
| Recovery Completion Recovery | Informs that some service or CI recovery activities are over. |
| Maintenance | Informs about updates, backups, or maintenance. |
| Urgent Maintenance | Informs about an unexpected breakdown. |
| General Information | Shows notifications. |
| Tip |
|---|
You can customize the highlights of the announcement type highlights and announcement widgets view the view of the announcement widget on the Service Portalservice portal. You can also set up customize the announcement highlights highlight in the agent interface. For this, please refer to See the Style Rules article. |