Announcements are used to deliver news or notifications to users of the service portal users. They are displayed on the portal and/or sent via email.
When displayed on the portal, the announcement list is located in the Announcements area that is shown below:
Announcement types
There are five announcement types in SimpleOne. They are used to categorize announcements based on the information they provide.
| Announcement Type | Description |
|---|---|
| Recovery | Informs that some service or CI recovery activities have been started. |
| Recovery Completion | Informs that some service or CI recovery activities are over. |
| Maintenance | Informs about updates, backups, or maintenance. |
| Urgent Maintenance | Informs about an unexpected breakdown. |
| General Information | Shows notifications. |
You can customize the highlights of the announcement type and the view of the announcement widget on the service portal. You can also customize the announcement highlight in the agent interface. See the Style Rules article. |