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Old Version 5

changes.mady.by.user Igor Shakhbazyan

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New Version 6

changes.mady.by.user Igor Shakhbazyan

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FieldDescription
NameThe schedule element name.
ScheduleThe schedule containing the current element.
Type

The element type:

  • Time off;
  • Excluded;
  • Meeting;
  • Appointment;
  • Phone Call.

The schedule with the Excluded type does not participate in the SLA calculation, as opposed to the other types.

The Excluded type is designed to separate the off hours.

Started atElement start time,
Finished atElement end time.
Repeat at

The element will be repeated:

  • Daily;
  • Weekly;
  • Monthly;
  • Yearly.

Or it will be not repeated.

Repeat until onThe date and time before which the element must be repeated.

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