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In SimpleOne, schedules are used to determine working hours, This functionality is in demand in a variety of other processes, for example, SLA indicators.

Managing schedules

To create a new schedule, please complete the following steps:

  1. Navigate to the System Scheduler → Schedules;
  2. Click New, fill in the form, and then click Save.

New schedule form fields

FieldDescription
NameThe schedule name.
DescriptionDescription of the schedule in a concise manner.
ParentSpecify the schedule to be a parent for newly created.

After you have created a new schedule, you need to add the schedule elements. For this, click the New button placed on the sys_schedule_element related listю

Schedule elements form fields

FieldDescription
NameThe schedule element name.
ScheduleThe schedule containing the current element.
Type

The element type:

  • Time off;
  • Excluded;
  • Meeting;
  • Appointment;
  • Phone Call.
Started atElement start time,
Finished atElement end time.
Repeat at

The element will be repeated:

  • Daily;
  • Weekly;
  • Monthly;
  • Yearly.

Or it will be not repeated.

Repeat until onThe date and time before which the element must be repeated.
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