In SimpleOne, the schedule functionality is used in various system processes. Schedules are used to calculate working time, for example, to calculate business elapsed time with SLA indicators.
Managing schedules
To create a new schedule, complete the steps below:
- Navigate to System Scheduler → Schedules.
- Click New and fill in the form.
- Click Save or Save and Exit to apply changes.
Schedule form fields
| Field | Mandatory | Description |
|---|---|---|
Name | Y | Specify the schedule name. |
Description | N | Describe the schedule concisely. |
Parent | N | Specify the parent schedule for the newly created. |
Timezone | N | Specify the schedule timezone. If the value is not specified, the UTC timezone is used. Note that only active timezones can be selected. |
After you have created a new schedule, you need to add the schedule elements. To do so, click New in the Schedule Element related list.
Schedule Element form fields
| Field | Mandatory | Description |
|---|---|---|
Name | N | Schedule element name. |
Schedule | N | The schedule that contains the current element. |
Type | N | Element type:
If the type of the element is –None–, the element is calculated as working time. Meeting, Appointment, Phone Call types also participate in SLA calculation as working time. The schedule element with the Excluded type does not participate in SLA calculation, as opposed to other types. The Excluded type is designed to separate the non-working hours, for example, weekends, holidays. |
Started at | N | Specify the element start time. Correct setting of an 10-hour interval, for example, is 2022-02-08 08:00:00 – 2022-02-08 18:00:00. If you set the interval as 2022-02-08 08:00:00 – 2022-02-08 17:59:59, the duration will be 9 hours 59 minutes 59 seconds. |
Finished at | N | Specify the element end time. Correct setting of an 10-hour interval, for example, is 2022-02-08 08:00:00 – 2022-02-08 18:00:00. If you set the interval 2022-02-08 08:00:00 – 2022-02-08 17:59:59, the duration will be 9 hours 59 minutes 59 seconds. |
Repeat Type | N | The element will be repeated:
Or it will not be repeated if you choose the Do not repeat option. Usually these are holidays and pre-holiday days. |
Days of week | N | Select days of the week on which the element will repeat. The field appears only if the Weekly repeat type is selected. |
Repeat Until on | N | The date and time before which the element must be repeated. Upon reaching the date and time specified, the schedule element will be excluded from the calculation of working time based on the schedule. If the date for all repeated elements is in the past, there will be no working time in the schedule. |
Repeat Count | N | Specify the number of repetitions. |
Schedule inheritance and prolongation
To set up a schedule for next year, you can use the schedule inheritance. Create a child schedule via the Related Lists area on the Schedule form.
When creating a child schedule:
- Use the Repeat Until on attribute of the parent schedule elements.
- You can leave parent schedule elements that are not repeated, as they do not affect the working time calculation in the child schedule.
The schedule prolongation involves SLA indication setup that should be performed seamlessly between two years. If the calculations of the indications begin at the end of the year, it can only expire the following year. Therefore it is risky to change the schedule in indicator records, based on which the calculation is performed.
When creating a schedule that will be used to calculate SLA, you can set the Repeate Until on values of repeating elements with a margin of several years from the expected schedule end date or leave the field empty. When the next year comes, it will be enough to add the holidays of the year to the schedule and there will be no need to change the schedule in indicator records.
Out-of-box option
The default schedule record for 2023 is available on the platform. The record describes a standard full-time workweek (five eight-hour days) of 40 hours in total, excluding Russian Holidays.
Schedule Elements
| Name | Repeat Type |
|---|---|
| Defender of the Fatherland Day | Yearly |
| International Women's Day | Yearly |
| Spring and Labor Day | Yearly |
| Victory Day | Yearly |
| Russia Day | Yearly |
| Pre-holiday (November 4) | Yearly |
| National Unity Day | Yearly |
| Working hours before lunch | Weekly |
Working hours before lunch | Weekly |
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