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| Notification | Description | Target Auditory | |||
|---|---|---|---|---|---|
| Change Request request is created | This notification is sent after the change request just created and registered. | CallerChange Manager | |||
| Change Request request is scheduledcompleted | This notification is sent after the change request state changes to Scheduled. | Assigned user | Completed. | Change Manager | |
| Change request is assigned | This notification is sent after the change request is assigned to a responsible group or person. | Follower, Agent | |||
| Change request is scheduled Change Request is completed | This notification is sent after the change request state changes to Completed. | Caller | Change request state changes | Scheduled. | Follower, Agent |
| Change request requires authorization | This notification is sent after the change request state changes to Authorization. | Follower, Agent | |||
| Change request authorization rejected | This notification is sent after the change request authorization failed (request state changes to Registered). | Follower, Agent | |||
| Change request requires authorization | This notification is sent any time the change request state changes.after the change request state changes to Authorization. | Approvers | |||
| Change request has been authorized | This notification is sent after the change request has been successfully authorized (state changes to Scheduled). | ApproversCaller |
| Tip |
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To learn how to create new notification rules or modify existing ones, please refer to the Notifications article. |
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