...
Notification | Description | Target Auditory | |||
---|---|---|---|---|---|
Change Request request is created | This notification is sent after the change request just created and registered. | CallerChange Manager | |||
Change Request request is scheduledcompleted | This notification is sent after the change request state changes to Scheduled. | Assigned user | Completed. | Change Manager | |
Change request is assigned | This notification is sent after the change request is assigned to a responsible group or person. | Follower, Agent | |||
Change request is scheduled Change Request is completed | This notification is sent after the change request state changes to Completed. | Caller | Change request state changes | Scheduled. | Follower, Agent |
Change request requires authorization | This notification is sent after the change request state changes to Authorization. | Follower, Agent | |||
Change request authorization rejected | This notification is sent after the change request authorization failed (request state changes to Registered). | Follower, Agent | |||
Change request requires authorization | This notification is sent any time the change request state changes.after the change request state changes to Authorization. | Approvers | |||
Change request has been authorized | This notification is sent after the change request has been successfully authorized (state changes to Scheduled). | ApproversCaller |
Tip |
---|
To learn how to create new notification rules or modify existing ones, please refer to the Notifications article. |
...