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In SimpleOne, this process is implemented as "notifications" sent by email. Notifications delivered "out-of-the-box" are described below:

NotificationDescriptionTarget Auditory
Change Request is createdThis notification is sent after the change request just created and registered.Caller
Change Request is scheduledThis notification is sent after the change request state changes to Scheduled.
Change Request is scheduled.
Assigned user
Change Request is completedThis notification is sent after the change request state changes to Completed.
Change Request is completed.
Caller
Change request state changesThis notification is sent any time the change request state changes.
Change request state changes.
Caller


Tip

To learn how to create new notification rules or modify existing ones, please refer to the Notifications article.

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