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In SimpleOne, this process is implemented as "notifications" sent by email. Notifications delivered "out-of-the-box" are described below:
| Notification | Description | Target Auditory |
|---|
| Change Request is created | This notification is sent after the change request just created and registered. | Caller |
| Change Request is scheduled | This notification is sent after the change request state changes to Scheduled. |
Change Request is scheduled.| Assigned user |
| Change Request is completed | This notification is sent after the change request state changes to Completed. |
Change Request is completed.| Caller |
| Change request state changes | This notification is sent any time the change request state changes. |
Change request state changes.
| Tip |
|---|
To learn how to create new notification rules or modify existing ones, please refer to the Notifications article. |
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