Property list

Here, you can find properties for setting up your email: message content, links, titles, etc.

To get a list of available system properties, please navigate to System Properties → All Properties.

Property nameTypeDefault valueDescriptionExample

itsm.notification.additional_comments.icon.href

StringNot definedLink to an image displayed in additional comment block of email notifications.https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B

itsm.notification.brend.main_button.color_code

StringNot definedSet hex color code for the button in email notifications.#E31450

itsm.notification.contact.email

StringNot definedSpecify a contact email of the service desk department. This email will be displayed in email notifications.servicedesk@instance.example.com

itsm.notification.contact.page_href

StringNot definedSpecify the URL of the contact page (where a consumer can contact with an agent or leave a feedback). It is connected with the itsm.notification.contact.page_title.https://instance.example.com/contact

itsm.notification.contact.page_title

StringNot defined
Specify displayable title of the contact page URL defined by the itsm.notification.contact.page_href property.

For more efficiency, it is recommended to use these two properties (itsm.notification.contact.page_title and itsm.notification.contact.page_href) synchronously.

Our contact page

itsm.notification.contact.phone

StringNot definedSpecify contact phone of service desk department.+1 555 2128506

itsm.notification.instance_href

StringNot definedSpecify URL for the instance referred in notifications.https://instance.example.com

itsm.notification.logo_href

StringNot definedSpecify URL for the logo displayed in notifications.https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B

itsm.notification.servicedesk_href

StringNot definedSpecify email contact of service desk department.servicedesk@instance.example.com

itsm.notification.servicedesk_title

StringNot defined
Specify a displayable title for service desk email contact defined by the itsm.notification.servicedesk_href property.

For more efficiency, it is recommended to use these two properties (itsm.notification.servicedesk_href and itsm.notification.servicedesk_title) synchronously.

Service Desk Email

itsm.notification.spacer24_href

StringNot definedThis property allows defining the image URL for the spacer block in email notifications at the left and right sides and on the bottom of the content part.https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B

itsm.notification.spacer_href

StringNot definedThis property allows defining the image URL for the spacer block in email notifications at the comments block (for notifications that use task comment mapping, like A comment is added notification). https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B

itsm.notification.userIcon_href

StringNot defined

Specify the image URL to display it as user avatar in notifications containing comments (if a user who left a comment does not have a profile photo).

https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B

itsm.notification.work_notes.icon.href

StringNot definedLink to an image displayed in a work note of email notifications.https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B

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