Announcements are used to deliver news or notifications to Service Portal users by displaying the announcements on the Portal and/or sending them via email.
When displaying on the Portal, the announcements list is located at the Announcements area and it appears as shown below:
Announcement types
In SimpleOne, announcements typification is based on three criteria:
- Urgency (for the announcements related to Change Requests)
- Notification requirements (for the announcements related to Incidents)
- Clarity (for the general requirements).
There are five announcement types in SimpleOne. They are used to categorize announcements based on the information they report.
Announcement Type | Description |
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Recovery | Informs that some service or CI recovery activities have been started. |
Recovery Completion | Informs that some service or CI recovery activities are over. |
Maintenance | Informs about updates, backups, or maintenance. |
Urgent Maintenance | Informs about an unexpected breakdown. |
General Information | Shows notifications. |