The Self-Service Portal (SSP) provides end-users a simple interface to their IT support organization.
By default, it provides access to such actions as viewing the user's homepage, browsing the Service Catalog, reading Knowledge Base articles, and working with Incidents (creating Incidents, commenting, and tracking progress).
SSP main page consists of several areas:
- Banner frame;
- Portal Announcements;
- Main area.
Banner frame
This area contains the following elements:
- Quick links to the "ITSM" and "My Cabinet" categories;
- A notification icon displaying their number when there are any;
- A profile icon leading to the configurations where you can set up your profile (change user avatar, user language, quit the session, etc).
Announcements
This area contains the Announcements block which is broadcasting messages to SSP users. This functionality is used in the cases when
In SimpleOne, announcements visually differ depending on the Announcement Type.
Ниже область Announcements. Она напрямую коррелирует с Service Announcements.
В каждый announcement можно войти и прочитать его. Announcements могут быть отправлены либо на портал, либо на почту, либо и туда, и туда. Они визуально дифференцируются в зависимости от Announcement Type.
To manage notifications (create, edit, or delete). please navigate to the Service Announcements item in your administrative interface.
