In there, you can find a list of system notifications available out-of-a-box.
| Notification | Description | Table | Notification target auditory |
|---|---|---|---|
| ITSM Task notifications | |||
| Task created | This notification is sent when a new task of any type is created. | ITSM Task | Caller |
| Task created | This notification is sent when a new task of any type is created. | ITSM Task | Follower |
| Task commented | This notification is sent after commenting on a task. | ITSM Task | Caller |
| Task commented | This notification is sent after commenting on a task. | ITSM Task | Follower |
| Task completed | This notification is sent after the task state changes to Completed. | ITSM Task | Caller |
| Task completed | This notification is sent after the task state changes to Completed. | ITSM Task | Follower |
| Attention Required | This notification is sent when the Attention Required checkbox has been marked on the Incident or Problem form. | ITSM Task | Managers |
| Inquiry notifications | |||
| Inquiry state changes | This notification is sent any time the inquiry state changes. | Inquiry | Caller |
| Change Request notifications | |||
| Change Request is created | This notification is sent after the change request just created and registered. | Change Request | Caller |
| Change Request is scheduled | This notification is sent after the change request state changes to Scheduled. | Change Request | Assigned User |
| Change Request is completed | This notification is sent after the change request state changes to Completed. | Change Request | Caller |
| Change request state changes | This notification is sent any time the change request state changes. | Change Request | Caller |
| Incident notifications | |||
| Incident is registered | This notification is sent when a new incident is registered (manually by the agent or reclassified out of an inquiry). | Incident | Caller |
| Incident is assigned | This notification is sent when an incident has been assigned to a responsible group or to a responsible person (the state changes to Assigned). | Incident | Caller |
| Incident is assigned (sent to the assignee) | This notification is sent to the incident assignee when an incident is assigned to a responsible person | Incident | Assigned User |
| Incident is in progress | This notification is sent when incident processing starts (the state changes to In Progress). | Incident | Caller |
| Incident is postponed | This notification is sent when incident processing has been postponed for a known period (the state changes to Postponed). | Incident | Caller |
| Additional information requested | This notification is sent when additional information has been requested to proceed with this incident (the state changes to Information Needed). | Incident | Caller |
| Incident external processing | This notification is sent when the incident processing passes to the 3rd party (the state changes to External Processing). | Incident | Caller |
| Incident completed | This notification is sent after the incident state changes to Completed. | Incident | Caller |
| A comment is added | This notification is sent when a comment is added in the Additional Comments field. | Incident | Caller |
| A comment is added | This notification is sent when a comment is added in the Additional Comments field. | Incident | Assigned User |
| Multiple rejects | This notification is sent in case if the incident has been rejected more than once. | Incident | Assigned user' manager. |
| Problem notifications | |||
| Assignment group changed | This notification is sent when reassigning a problem from one group to another. | Problem | Problem manager, the group responsible (group leaders). |
| Following problem updates | This notification is sent when a problem is updated (the state is changed, or comment is added). | Problem | Specified problem followers list. |
| Problem was reassigned | This notification is sent when reassigning a problem from one user to another. | Problem | Problem manager |
| The problem became a Known Error | This notification is sent when a problem has been reclassified as a Known Error. | Problem | Caller, Incident Manager, Problem Manager |
| Problem state changes | This notification is sent after problem state changes | Problem | Caller |
| Approval notifications | |||
| Mandatory approvals | This notification contains an approval request specific for mandatory recipients. | Approvals | Mandatory recipients |
| Non-mandatory approvals | This notification contains an approval request specific for non-mandatory recipients. | Approvals | Non-mandatory recipients |
| Announcements notifications | |||
| Announcement review | This notification is sent when an announcement state changes to Review. | Service Announcement | Reviewers |
| Announcement publish | This notification is sent when an announcement state changes to Published. | Service Announcement | Recipients |
