Creating a ticket - working title

In the Self-Service Portal (SSP), a user can create incidents, inquiries, tasks.

See the Portals article to learn more.

To create a ticket, use the following navigation blocks:

• Service Catalog – browse the company Service Catalog to find the services and items that fit your needs, and place an order using the appropriate Service Request form as well.
• Ask a question – here you can submit an Inquiry that cannot be definately classified as an incident or a service request.
• Create Incident – here you can submit an Incident about any inconvenience with the company service or equipment.

Creating an Incident

To create an inquiry, perform the following steps:

1. Click on the Create Incident block.
2. Fill in the fields.
3. Click Save to submit the incident.

Create a service request

To create a service request, perform the following steps:

1. Click on the Service Catalog block.
2. Proceed to the service you need by clicking the blocks.
3. Fill in the fields.
4. Click Save to submit the incident.

The set of fields of the service request form depends on the request templates configuration. See the Service Request article to learn more.

Creating an Iquiry

To create an inquiry, perform the following steps:

1. Click on the Ask a question block.
2. Fill in the fields.
3. Click Save to submit the inquiry.

See the Inquiry Management article to learn more.