In SimpleOne, schedules are used to determine working hours. This functionality is used in a various processes, for example, SLA indicators.
Managing schedules
To create a new schedule, please complete the steps below:
Navigate to System Scheduler → Schedules.
Click New and fill in the form.
Click Save or Save and Exit to apply changes.
Schedule form
Field
Mandatory
Description
Name
Y
The schedule name.
Description
N
Description of the schedule in a concise manner.
Parent
N
Specify the schedule to be a parent for the newly created.
Timezone
N
Specify the schedule timezone.
Please note that only active timezones can be selected.
After you have created a new schedule, you need to add the schedule elements. For this, click the New button placed on the Schedule Element related list.
Schedule elements form
Field
Mandatory
Description
Name
N
The schedule element name.
Schedule
N
The schedule containing the current element.
Type
N
The element type:
Time off
Excluded
Meeting
Appointment
Phone Call.
The schedule with the Excluded type does not participate in SLA calculation, as opposed to other types.
The Excluded type is designed to separate the non-working hours, for example, weekends, holidays.
Started at
N
The element start time.
Finished at
N
The element end time.
Repeat Type
N
The element will be repeated:
Daily
Weekly
Monthly
Yearly.
Or it will not be repeated.
Repeat Until on
N
The date and time before which the element must be repeated.
Working calendars
Working calendars may differ in different regions due to various set of national holidays and other off-days. To consider this case, you can develop custom working calendar actual for your region (or get an official one provided by authorities if possible).
To import a custom calendar in JSON representation, please complete the steps below:
Navigate to System Scheduler → Schedules.
Click on the list title and select Import from JSON.
Upload JSON file from your computer to import the calendar.
The calendar imports automatically, without any additional confirmations. After finishing, you will find it in the calendar list and will be able to use it in your related tasks, such as Indicators configuration.
You can download a real Russian working calendar attached to this article. It is given in JSON representation. RussianBusinessCalendar2021.json
