In SimpleOne, schedules are used to determine working hours. This functionality is used in a various processes, for example, SLA indicators.

Managing schedules

To create a new schedule, please complete the steps below:

  1. Navigate to System Scheduler → Schedules.
  2. Click New and fill in the form.
  3. Click Save or Save and Exit to apply changes.

Schedule form

FieldMandatoryDescription

Name

YThe schedule name.

Description

NDescription of the schedule in a concise manner.

Parent

NSpecify the schedule to be a parent for the newly created.

Timezone

N

Specify the schedule timezone.

Please note that only active timezones can be selected.


After you have created a new schedule, you need to add the schedule elements. For this, click the New button placed on the Schedule Element related list.

Schedule elements form

FieldMandatoryDescription

Name

NThe schedule element name.

Schedule

NThe schedule containing the current element.

Type

N

The element type:

  • Time off
  • Excluded
  • Meeting
  • Appointment
  • Phone Call.

The schedule with the Excluded type does not participate in SLA calculation, as opposed to other types.

The Excluded type is designed to separate the non-working hours, for example, weekends, holidays.

Started at

NThe element start time.

Finished at

NThe element end time.

Repeat Type

N

The element will be repeated:

  • Daily
  • Weekly
  • Monthly
  • Yearly.

Or it will not be repeated.

Repeat Until on

NThe date and time before which the element must be repeated.

Working calendars

Working calendars may differ in different regions due to various set of national holidays and other off-days. To consider this case, you can develop custom working calendar actual for your region (or get an official one provided by authorities if possible).

To import a custom calendar in JSON representation, please complete the steps below:

  1. Navigate to System Scheduler → Schedules.
  2. Click on the list title and select Import from JSON.
  3. Upload JSON file from your computer to import the calendar.

The calendar imports automatically, without any additional confirmations. After finishing, you will find it in the calendar list and will be able to use it in your related tasks, such as Indicators configuration.

You can download a real Russian working calendar attached to this article. It is given in JSON representation.    RussianBusinessCalendar2021.json