The mission of the IT change enablement practice is to implement changes in the most efficient manner while minimizing the negative impact on customers when changes are implemented.
Change Enablement is a process of suggesting, discussing, planning, and implementing a change. In SimpleOne, the out-of-the-box solution provides a set of fields, states with predefined transitions (state model), notifications, and logic. Learn about the change requests in detail in the following articles.
SimpleOne provides a set of notifications for tracking change requests: specific users will receive messages with information about new requests, transferring between states, and comments.
Ensure safe and effective change request processing. In this article, learn about creating a request, assigning, linking it to problems or incidents, planning, scheduling, and closing.
Depending on the type, change requests have different state transitions. In this article, you will see the state models for standard, normal, and emergency changes.
