Announcements are used to deliver news or notifications to users of the service portal users. They are displayed on the portal and/or sent via email.
When displayed on the portal, the announcement list is located in the Announcements area that is shown below:
Announcement types
There are five announcement types in SimpleOne. They are used to categorize announcements based on the information they provide.
| Announcement Type | Description |
|---|---|
| Recovery | Informs that some service or CI recovery activities have been started. |
| Recovery Completion | Informs that some service or CI recovery activities are over. |
| Maintenance | Informs about updates, backups, or maintenance. |
| Urgent Maintenance | Informs about an unexpected breakdown. |
| General Information | Shows notifications. |
You can customize the highlights of the announcement type and the view of the announcement widget on the service portal. You can also customize the announcement highlight in the agent interface. See the Style Rules article.
Create an announcement
To create an announcement, complete the steps below:
- Navigate to Service Announcements → New Announcement.
- Fill in the fields.
- Click Save or Save and Exit to apply the changes.
By default, announcements are not available for unauthorized users on the Self-Service Portal.
To make it possible to share an announcement link with partners and clients who do not need to log into the system to read it, select the Public checkboxes in relevant records:
- Announcement portal page record in the Page table.
Announcement widget instance record in the Widget Instance (sys_widget_instance) table.
If a page contains several widgets, you should allow access to all of them. Otherwise, the system will display an empty page.
As a result:
- Unauthorized users follow a link to a published announcement, they can read it without logging in.
- Unauthorized users can open other records displayed in the Last Announcements widget.
