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The objectives of the Change Management Process are to:

  • Respond to the customer’s changing business requirements while maximizing value and reducing incidents, disruption and re-work.
  • Respond to the business and IT requests for change that will align the services with the business needs.
  • Ensure that changes are recorded and evaluated, and that authorized changes are prioritized, planned, tested, implemented, documented and reviewed in a controlled manner.
  • Ensure that all changes to configuration items are recorded in the configuration management system.
  • Optimize overall business risk – it is often correct to minimize business risk, but sometimes it is appropriate to knowingly accept a risk because of the potential benefit.

Change types

Standard Change

Normal Change

Emergency Change

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