The purpose of the change management process is to control the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services. |
The objectives of the Change Management Process are to:
- Respond to the customer’s changing business requirements while maximizing value and reducing incidents, disruption and re-work.
- Respond to the business and IT requests for change that will align the services with the business needs.
- Ensure that changes are recorded and evaluated, and that authorized changes are prioritized, planned, tested, implemented, documented and reviewed in a controlled manner.
- Ensure that all changes to configuration items are recorded in the configuration management system.
- Optimize overall business risk – it is often correct to minimize business risk, but sometimes it is appropriate to knowingly accept a risk because of the potential benefit.