Users can retrieve their account passwords if necessary. For this, it is required to navigate to the Reset Password page up from the login page using the Forgot Password link.
After that, a user should specify his account email and submit a form. In some seconds, he will receive an email containing a link to the new password page.
A link looks like
<a href="{instance.uri.without.protocol}/new-password/{user.token}">Your new password</a>
The user.toker value should be specified in the Password Reset Token field for the user who retrieved a password.
After clicking on a password reset link, a user can set up a new password.
After setting up a new password, click Confirm. You'll be redirected to the login page where you can reset the Password Reset Token parameter value for this user.
A user with an LDAP server specified will not be able to retrieve a password.
Password retrieval configuration
To display a password retrieval link on the agent interface login page, please do the following:
- Set the simple.passwordreset.enabled system property value to 'true'.
To change the Forgot Password link text, you need to edit relevant values in Source Messages and Messages dictionaries.
Please complete the steps below for changing this message:
- Navigate to System Localization → Source Message.
- Open a search bar using a magnifier icon on the top of the title area.
- Find a message containing the desired text using this search bar.
- Navigate to the Messages tab and click on the record related to this.
5. Click on the ID in the right column to navigate into the record. If it's not displayed, then put it on the list using the Personal list layout functionality.
6. Edit the message for every language you need. You can also use inline-edit functionality to edit messages. For this:
- Double-click on the value in the Translation column.
- Enter a new value.
- Click the check icon.
While editing messages, please avoid changing the Source Message value because this value is used to display the relevant Message value.
To change the password retrieval letter subject and body, do the following:
- Edit the email.reset_password.subject and/or email.reset_password.email.body system property values typing your text inside.
To display the password retrieval link on the portal login page, please complete the steps below:
- Set the simple.passwordreset.enabled system property value to 'true';
- Navigate to the specified portal record (Portal Structure → Portals).
- Navigate to the login page (specified in the Login page field of the portal record).
- Scroll down to the Related Lists area and navigate to the related page container.
- After this, scroll down again to the Related Lists area and navigate to related page rows.
- When you are on the page row, scroll down again to the Related Lists area and navigate to related page columns.
- After this, scroll down to the Related Lists area and navigate to related widget instances.
- Start editing the Schema Option Values value:
- Specify the "true" value for the passwordResetEnabled option.
