Content Databases are designed for storaging the Knowledge Base content items.
Within Knowledge Base Dictionary, you can establish the following storages:
- IT Service Catalog containing service descriptions and SLA documentation that are neccessary for the Service Catalog Management purposes;
- Known Errors Database used within the Problem Management.
To create a Content DB, follow the steps below:
Role required: admin.
- Navigate to KB Dictionary → Content DB.
- Click New and fill in the form.
Click Save or Save and Exit to apply the changes.
Form Description
| Field | Description |
|---|---|
| Name | A name of the content database appropriate its purposes. |
| Description | An additional information about content database. |
