Notification templates are a very useful and flexible tool for modeling the notification process. They provide an ability to develop templates for different tasks and cases.
Create a template
To create a notification template, complete the steps below:
Navigate to the System Notification → Notification Templates.
Click New and fill in the fields.
Click Save or Save and Exit to apply the changes.
Notification Template form fields
Field
Mandatory
Description
Name
Y
Specify a notification template name.
Table
Y
Specify a table to which the template is applicable. If there is no table, a template will be applicable for all tables.
Subject
Y
Specify the notification template subject. Notification variables and placeholders are supported there.
Message Text
N
Specify the notification template in plain text format. Notification variables and placeholders are supported here.
Message HTML
N
Specify the notification template in rich-text format. This field supports HTML tags, placeholders, and notification variables.
You can also use the ${URI} and ${URI_REF} notification variables here. Their usage is described below.
Notification variables
Specify a notification variable using the following syntax:
${variable-name.variable-parameters}
Notification variables
Variable
Description
Example
${current}
This variable refers to the current record in the specified table.
${current.caller} – for example, if this variable is used in a notification rule in the Other recipients field of the Who will receive tab, the notification is sent to the caller (the originator of the issue).
${event}
This variable refers to the specified event context in case if the notification is triggered by some event.
You can get the values of the fields within the Event (sys_event) table related to this event.
${event.param_1}
${script}
This variable runs the specified script developed with the Notification Scripts functionality.
The name of the called script should not contain spaces.
${script:add_an_attachment}
${template}
This variable is used to link the notification template table (sys_notification_template) and the notification rule table (sys_notification_rule). When using it, you can transfer the template fields to the relevant notification rule fields.
${template.template_name} – for example, if this variable is used in the Subject field, the subject line stored in the template is applied to a relevant field.
Variables that display links to the current record
${URI}
The link text is the non-clickable link to the record.
