Notification templates are a very useful and flexible tool for modeling the appearance of notifications for different tasks and cases.
Create a template
To create a notification template, complete the steps below:
Navigate to System Notification → Notification Templates.
Click New and fill in the fields.
Click Save or Save and exit to apply the changes.
Notification Template form fields
Field
Mandatory
Description
Name
Y
Specify a notification template name.
Table
Y
Specify a table to which the template is applicable.
Subject
Y
Specify the notification template subject. Notification variables and placeholders are supported.
Message Text
N
Specify the notification template in plain text format. Notification variables and placeholders are supported.
Message HTML
N
Specify the notification template in rich-text format. This field supports HTML tags, placeholders, and notification variables.
You can also use the ${URI} and ${URI_REF} notification variables. Their usage is described below.
Notification variables
Specify a notification variable using the following syntax:
${variable-name.variable-parameters}
Notification variables
Variable
Description
Example
${current}
This variable refers to the current record in the specified table.
${current.caller} – for example, if this variable is used in a notification rule in the Other recipients field of the Who Will Receivesection, the notification is sent to the caller (the originator of the issue).
${event}
This variable refers to the specified event context if some event triggers the notification.
You can get the values of the fields within the Event (sys_event) table related to this event.
The name of the called script should not contain spaces.
${script:add_an_attachment}
${template}
This variable is used to link the Notification Template (sys_notification_template) and the Notification Rule (sys_notification_rule) tables. When using it, you can transfer the template field value to the relevant notification rule fields.
${template.template_name} – for example, if this variable is used in the Subject field of the notification rule, the subject line stored in the template is applied to a relevant field.
Variables that display links to the current record
${URI}
The link text is the non-clickable link to the record.
${URI} Source: View the task: ${URI}
${URI} Output: View the task: https://instance.example.com/record/task/160525805616015648
