Use service catalogs to create a well-organized system of internal and external services provided to the customers. The catalogs are always available for the customers from any device. The ability to classify users' requests makes it possible to offer high-quality services on the regular basis.
In the SimpleOne platform, you can find two versions of catalogs implemented:
Template Service Catalog
Rem Service Catalog
The main difference of these two catalogs is the structure of the data related to storing and operating the requests.
Template Service Catalog
This is the first version of the catalog on the SimpleOne Self-Service Portal. To set a Request Model, add records to the Request Templates. Each Request Model needs a separate table created. Template Service Catalog does not have the functionality of REM models that results in lack of functionality for operating the requests, extended operation time and a considerably bigger amount of created requests in comparison to using the REM Service Catalog.
This method of setting a catalog is considered out-of-date and is not recommended to use.
REM Service Catalog
A new version of the catalog, REM Service Catalog, is based on the REM models. It means that the Model Requests can be reconfigured by means of adding, editing and removing attributes of the table on demand. This approach eliminates the necessity to create extra tables for Model Requests. It is flexible in the setting of access to the catalog applications and reclassification of the requests without losing the initial request ID.
