Use ce catalogs to create a well-organized system of internal and external services provided to the customers. The catalogs are always available for the from any device. They
In the SimpleOne platform, you can find two versions of the catalogs implemented:
- Template Service Catalog
- REM Service Catalog
The main difference of these two catalogs is the structure of the data related to storing and operating the requests.
This is the first version of the catalog on the SimpleOne Self-Service Portal. To set a request model, add a to the request template. Each request t needs a separate table created.
is quite complicated in its setting and administration. It does not support setting access to catalog forms with the use of User Criteria, as well as it is impossible to set request reclassification.
Another version of the catalog, REM Service Catalog, is based on the record extended model. The advantages of using it are:
- It is possible to use the same table for all the records of the m requests.
- Since similar sets of attributes may appear in different models, users can save the sets REM collections.
- Setting access to the elements of the catalog is simple and flexible with the use of the User Criteria.