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A Configuration Management Database (CMDB) allows manage Configuration Items (CIs) including identifying, gathering, recording, maintaining, controling and reporting. CMDB collects and stores the following items as configuration records:

  • IT services and their individual components required for a service delivery as Configuration Items; 
  • CI Types such as an IT Service or with other custom values determining CI business logic and the set of various attributes;
  • Relationships between CIs with their general and specific aspects describing types and interraction mechanism as CI Relationships.

CMDB records, therefore, describe your CIs.

To indentify your CI in your SimpleOne solution, use the CMDB features and follow the steps below:

  1. Define type of the IT service component that is considered as a CI, and determine it within the CI Types list;
  2. Specify CI composing attributes with accurate and reliable information filling in the Configuration Item form;
  3. Describe and establishing relationships with other CIs by adding CI Relationships records.

CIs and their relationships are visualized by the Service Model view which clearly demonstrates CIs current statuses and interractions on a Dependency Map.

CI Type

Within SimpleOne, IT Services are considered as Configuration Items in the SimpleOne solution, along with constituent components required for a proper service delivery. The CI Type selection specifies set of the CI attributes, its place and hierarchical position on the Service Model structure.

To identify your CI either as an IT Service or as a custom CI, at first, determine your CIs diversity with the CI Types list that stores the records with type names.

Add a new CI Type

To create a new CI Type, navigate to CMDB → CI Types and push the New button. Fill in the Name field with desired Type name, and then push the Save or Save and Exit button. A haven created CI Type will be added in the end of the CI Types list. 

Since each type defines the hierarchical level of the Service Model, creating a new type will result in adding a new lower level of this model.

Configuration Item

Create, identify, configure and manage your CIs and their parameters with the records in the list of the Configuration Items. These records keep all detailed information about CIs such as CI Type and set of attributes with their values depending on it. 

Identify your CI as an IT Service or other required to manage an IT Service component by selecting the CI Type value from the list and filling out the form. In general, the set of form fields for the IT Service differs from the CIs of another type value, except for the common description fields.

Add a new CI

To add a New Configuration Item, navigate to the CMDB → Configuration Items menu and push the New button. Fill out the CI record form with the following fields:

Field

Description

Number

Automatically assigned to a record when having been created.

Name

A name of a Configuration Item.

CI Type

Select a type value from the list specifying your record as an IT Service or other custom CI.  

Description

Contains all necessary information details.

Service Owner

Assign a responsible person from the Users list as a Service Owner.

State

Select one of the two possible values:

  • Active;

  • Inactive.

Operational State

Determines an IT Service availability with the following possible statuses:

  • Available - a proper level of a service delivery is provided;

  • Degradated - a quality of an IT Service delivery does not correspond to the established agreements because of the ;

  • Unavailable - an IT Service is completely anavailable;

  • Maintenance - a service may be partially available due to the maintenance activities.

IT Service Attributes


Service Type

Desribes a type of a delivered Service.

Select one of the following values in a drop-down list to fill in the field:

  • Business - IT Service is provided from Service supplier to customer;

  • Operational - one of the company's departments delivers IT Service as a provider;

  • Underpinning - an IT Service is delivered to a Service provider by the third party;

  • Request - IT Service is provided on request.

Master Service

Specifies a primary IT Service if necessary.

Assign a Master Service choosing it from the list of the CI Items with the IT Service type value.

Service Specification

Defines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT Service. 

Business Criticality

Specifies an IT Service cruciality to a business with one of two values:

  • High - has a big impact on business;

  • Low - has a little effect on business.

Custom CI Attributes


Serial Number

Automatically assigned to a record when having been created.

Name

A name of a Configuration Item.

Primary IT Service

Specify an IT Service to be delivered selecting it from the list of the CI Items with an IT Service type value.

Serial Number

Enter a serial number of your configuration component if it has one.

IP Adress

Enter the IP number of your configuration device if it has one.

DNS

Enter the DNS adress of your CI if it has one.

Location

Define the CI location.

Push the Save button to apply the changes or Save and Exit button to save new CI and leave the form.

Related Lists:

  • External Service Specification - all the external service specifications bound to a particular CI;
  • Internal Service Specification - all the internal service specifications bound to a CI;
  • Outgoing CMDB Relationship - all the relationships comming from a CI;
  • Incoming CMDB Relationship - all the relationships comming to a CI;
  • Child Service - all the Services which this CI as a Master Service;
  • Related CI - a list of CIs which have this one as a Primary IT Service;
  • ITSM Event - a list of ITSM Events related to this CI;
  • Incident - a list of Incidents that are related to a current CI;
  • Problem - all the problems related to this CI;
  • Change Request -all Change Requests related to the CI;
  • Request - all the Requests that are related to a current CI;
  • Approval - all the related Approvals.

To extend or to customize your CI set of attributes depending on the CI Type, use the CMDB Expansion features.

CI Relationships

A CI Relationship describes a connection between two CIs and its effect on each other. It can be established from a source CI to a recipient CI in one or both directions.

relationship direction;Bilateral relation and direction;

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COnditional/unconditional relationship;Relationship weight depending on the incoming relationships to a recipient CI.fgbfbgfbgfbgfbfbfgbf

CMDB → CI Relationships...

Add, establish

Field

Description

Source CI


Recipient CI


Bilateral Relation


Operational Status Transfer Type

Choose one of the possible values describing the type of operational influence (impact):

  • Conditional - a  ;
  • Inconditional - a source CI exerts an influence to a recipient CI regardless of the conditions.

Relationship Weight


Weight on change


Service Model

The Service Model describes CI Types define hierarchical levels of the Service Model that CIs are classified by CI Types on the Service Model hierarchical struture. 

CI Types classify CIs on appropriate levels of the Service Model. CIs as IT Services are on the top of the model and connected

распределены по уровням сервисной модели в зависимости от указанного типа и взаимосвязаны друг с другом  The Service Model describes composition of CIs and relationships between them in a graphical view and clearly shows CIs current statuses. Watch the model and relationships. CI Types are represented with level of the hierarchical model structure, CIs are model nodes connected with the CI Relationships as edges. 

Create a CI Relationship

Change a CI Operational State


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