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A Configuration Management Database (CMDB) allows manage Configuration Items (CIs) including identifying, gathering, recording, maintaining, controling and reporting. CMDB collects and stores the following items as configuration records:
IT services and their individual components required for service delivery as Configuration Items;
CI Types such as an IT Service or with other custom values determining CI business logic and the set of various attributes;
Relationships between CIs with their general and specific aspects describing types and interraction mechanism as CI Relationships.
To indentify your CI in your SimpleOne solution, use the CMDB features and follow the steps below:
- Define type of the IT service component that is considered as a CI, and determine it within the CI Types list;
- Specify CI constituent attributes with accurate and reliable information filling in the Configuration Item form;
- Describe and establishing relationships with other CIs by adding CI Relationships records.
- CIs and their relationships are visualized by the Service Model view which clearly demonstrates CIs current statuses and interractions.
- Service Model
- The Service Model describes CI Types define hierarchical levels of the Service Model that CIs are classified by CI Types on the Service Model hierarchical struture.
- CI Types classify CIs on appropriate levels of the Service Model. CIs as IT Services are on the top of the model and connected
- распределены по уровням сервисной модели в зависимости от указанного типа и взаимосвязаны друг с другом The Service Model describes composition of CIs and relationships between them in a graphical view and clearly shows CIs current statuses. Watch the model and relationships. CI Types are represented with level of the hierarchical model structure, CIs are model nodes connected with the CI Relationships as edges.
- CI Type
- CI Types in SMDB category store records with Type names. Basicaly, IT Services are considered as Configuration Items in the SimpleOne solution.
- A type specifies CI as an IT Service or an another CI. The CI Type selection determines set of the CI attributes, its place and hierarchical position on the Service Model structure. CI form fields and related lists are also depend on its type.
- Add a new CI Type
- To create a new CI Type, navigate to CMDB → CI Types and push the New button. Fill in the Name field with desired Type name, and then push the Save or Save and Exit button. A haven created CI Type will be added in the end of the CI Types list. A new CI Type adds new level of CIs at the bottom of the Service Model view.
- All CIs with this new type and CIs with this take will take a lower place in the Service Model structure.
- Configuration Item
- Configuration records, then, are just records about attributes (like name, location, version number, etc.) and relationships of your CIs. Basically, they are records that describe your CIs.
- A Configuration Item (or CI) is simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example.
- CI can be an IT Service or another type.
- Add a new CI
- To add a New Configuration Item, navigate to the CMDB → Configuration Items menu and push the New button. Fill in the form with the following fields:
Field | Description |
|---|---|
Number | Automatically assigned to a record when having been created. |
Name | A name of a Configuration Item. |
CI Type | Select your CI type from the list specifying it as an IT Service or as an other type. Depending on this field value |
Description | Contains all necessary information details. |
Service Owner | Define a person from the Users list. |
State | Select one of two possible values:
|
Operational State | Determines an IT Service availability with the following possible statuses:
|
CI Item = IT Service | |
Service Type | Desribes a type of a delivered Service. Select one of the following values in a drop-down list to fill in the field:
|
Master Service | Specifies a primary IT Service if necessary. Assign a Master Service choosing it from the list of the CI Items with the IT Service type value. |
Service Specification | Defines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT Service. |
Business Criticality | Specifies an IT Service cruciality to a business with one of two values:
|
CI Item = ... | |
Serial Number | Automatically assigned to a record when having been created. |
Name | A name of a Configuration Item. |
Primary IT Service | Specify a provided IT Service choosing it from the list of the CI Items with the IT Service type value. |
Serial Number | Enter a serial number of your configuration component if it has one. |
IP Adress | Enter the PI number of your configuration device if it has one. |
DNS | Enter the DNS adress of your CI if it has one. |
Location | Confirm the CI location |
- Related Lists:
- External Service Specification - ;
- Internal Service Specification - ;
- Outgoing CMDB Relationship - ;
- Incoming CMDB Relationship - ;
- Child Service - ;
- Related CI - ;
- ITSM Event - ;
- Incident - ;
- Problem - ;
- Change Request - ;
- Request - ;
- Approval - .
- CI Relationships
- CI Relationships binds two CIs. It can be established from a source CI to a recipient CI in one or both directions.
- relationship direction;Bilateral relation and direction;
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- COnditional/unconditional relationship;Relationship weight depending on the incoming relationships to a recipient CI.fgbfbgfbgfbgfbfbfgbf
- CMDB → CI Relationships...
- Add, establish
Field | Description |
|---|---|
Source CI | |
Recipient CI | |
Bilateral Relation | |
Operational Status Transfer Type | Choose one of the possible values describing the type of operational influence (impact):
|
Relationship Weight | |
Weight on change |
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