A Configuration Management Database (CMDB) allows manage Configuration Items (CIs) including identifying, gathering, recording, maintaining, controling and reporting. CMDB collects and stores the following items as configuration records:

IT services and their individual components required for service delivery as Configuration Items;
CI Types such as an IT Service or with other custom values determining CI business logic and the set of various attributes;
Relationships between CIs with their general and specific aspects describing types and interraction mechanism as CI Relationships.

Service Model

The Service Model describes CI Types define hierarchical levels of the Service Model that CIs are classified with CI Types on the Service Model by a hierarchical struture.

CI Types classify CIs on appropriate levels of the Service Model. CIs as IT Services are on the top of the model and connected

распределены по уровням сервисной модели в зависимости от указанного типа и взаимосвязаны друг с другом The Service Model describes composition of CIs and relationships between them in a graphical view and clearly shows CIs current statuses. Watch the model and relationships. CI Types are represented with level of the hierarchical model structure, CIs are model nodes connected with the CI Relationships as edges.

To indentify your CI in your SimpleOne solution, use the CMDB features and follow the steps below:

Define type of the IT service component that is considered as a CI and determine it within the CI Types list;
Specify CI constituent attributes with accurate and reliable information filling in the Configuration Item form;
Describe and establishing relationships with other CIs by adding CI Relationships records.

CIs and their relationships are visualized by the Service Model view which clearly demonstrates CIs current statuses and interractions.

Configuration Type

It may be either an IT Service or IT System, Server, Database, Data storage, Cluster Node, Cluster.

IT Services are considered as Configuration Items in the SimpleOne solution.

Type defines CI form, fields and related lists.

Add a new CI Type

To create a new CI Type, navigate to CMDB → CI Types and push the New button. Fill in the Name field with desired Type name, and then push the Save or Save and Exit button. A haven created CI Type will be added in the end of the CI Types list. A new CI Type adds new level of CIs at the bottom of the Service Model view.

All CIs with this new type and CIs with this take will take a lower place in the Service Model structure.

Configuration Item

Configuration records, then, are just records about attributes (like name, location, version number, etc.) and relationships of your CIs. Basically, they are records that describe your CIs.

A Configuration Item (or CI) is simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example.

CI can be an IT Service or another type.

Add a new CI

To add a New Configuration Item, navigate to the CMDB → Configuration Items menu and push the New button. Fill in the form with the following fields:

Field	Description
Number	Automatically assigned to a record when having been created.
Name	A name of a Configuration Item.
CI Type	Select your CI type from the list specifying it as an IT Service or as an other type. Depending on this field value
Description	Contains all necessary information details.
Service Owner	Define a person from the Users list.
State	Select one of two possible values: Active; Inactive.
Operational State	Determines an IT Service availability with the following possible statuses: Available; Degradated; Unavailable; Maintenance.
CI Item = IT Service
Service Type	Desribes a type of a delivered Service. Select one of the following values in a drop-down list to fill in the field: Business - IT Service is provided from Service supplier to customer; Operational - one of the company's departments delivers IT Service as a provider; Underpinning - an IT Service is delivered to a Service provider by the third party; Request - IT Service is provided on request.
Master Service	Specifies a primary IT Service if necessary. Assign a Master Service choosing it from the list of the CI Items with the IT Service type value.
Service Specification	Defines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT Service.
Business Criticality	Specifies an IT Service cruciality to a business with one of two values: High; Low.
CI Item = ...
Serial Number	Automatically assigned to a record when having been created.
Name	A name of a Configuration Item.
Primary IT Service	Specify a provided IT Service choosing it from the list of the CI Items with the IT Service type value.
Serial Number	Enter a serial number of your configuration component if it has one.
IP Adress	Enter the PI number of your configuration device if it has one.
DNS	Enter the DNS adress of your CI if it has one.
Location	Confirm the CI location

Related Lists:

External Service Specification - ;
Internal Service Specification - ;
Outgoing CMDB Relationship - ;
Incoming CMDB Relationship - ;
Child Service - ;
Related CI - ;
ITSM Event - ;
Incident - ;
Problem - ;
Change Request - ;
Request - ;
Approval - .

CI Relationships

CI Relationships binds two CIs. It can be established from a source CI to a recipient CI in one or both directions.

relationship direction;Bilateral relation and direction;

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COnditional/unconditional relationship;Relationship weight depending on the incoming relationships to a recipient CI.fgbfbgfbgfbgfbfbfgbf

CMDB → CI Relationships...

Add, establish

Field	Description
Source CI
Recipient CI
Bilateral Relation
Operational Status Transfer Type	Choose one of the possible values describing the type of operational influence (impact): Conditional - a ; Inconditional - a source CI exerts an influence to a recipient CI regardless of the conditions.
Relationship Weight
Weight on change

Page tree

CMDB Structure