In SimpleOne, schedules are used to determine working hours. This functionality is in demand in a variety of other processes, for example, SLA indicators.
Managing schedules
To create a new schedule, please complete the following steps:
Navigate to the System Scheduler → Schedules;
Click New, fill in the form, and then click Save.
Schedule form fields
Field
Description
Name
The schedule name.
Description
Description of the schedule in a concise manner.
Parent
Specify the schedule to be a parent for newly created.
After you have created a new schedule, you need to add the schedule elements. For this, click the New button placed on the sys_schedule_element related listю
Schedule elements form fields
Field
Description
Name
The schedule element name.
Schedule
The schedule containing the current element.
Type
The element type:
Time off;
Excluded;
Meeting;
Appointment;
Phone Call.
The schedule with the Excluded type does not participate in the SLA calculation, as opposed to the other types.
The Excluded type is designed to separate the off hours.
Started at
Element start time,
Finished at
Element end time.
Repeat at
The element will be repeated:
Daily;
Weekly;
Monthly;
Yearly.
Or it will be not repeated.
Repeat until on
The date and time before which the element must be repeated.
