SimpleOne provides several comprised widgets for displaying read-only information on inquiries, incidents, problems, requests, and change requests forms. One of them is the Static Task Information widget.
This widget retrieves information from the current record. By default, the following fields are displayed:
- State
- Number
- Assigned User
- Updated at
- Created at
The Static Task Information widget does not display empty fields. That is, if the Assigned User is not yet defined, the field will be ignored.
You can add ACL rules to the ITSM Task table or tables extended from it or to some of their columns. In this case, the widget will look like this:
Widget appearance
You can reorder widgets and fields using the Form Layout functionality.
To learn how to change the order of fields within the Static User Information widget, refer to the next section.
Configuring
Role required: admin.
To change the set of displayed fields, complete the following steps:
- Navigate to Portal Structure → Widgets.
- Open the record named Static Task Information.
In the Server Script field, find the line
Server Scriptconst columnNames = [
Add or delete column names in lines below.
Please note that the script requires the system column names in single quote marks like 'assigned_user' for the Assigned User column.
- Click Save or Save and Exit to apply changes.
Adding widget to custom ITSM essence
To add the Static Task Information widget to a custom ITSM table, extended from the ITSM Task table, perform the following steps:
- Open the custom table form.
- In the hamburger menu
, select Configure → Form → Layout. - From the Available box, move the Static Task Information widget to the Selected box.
- Click Save.
