Change request implementation must be planned and scheduled carefully. It is very significant for a successful change. Also, planning and scheduling allow minimizing vital business functions disruption.
In case chosen time period overlaps another scheduled change implementation, it is recommended to minimize the effect caused to the multiple services or CI's at a time when implementing.
It is a good practice to follow the rule: One timeframe – one change request.
Change Schedule helps to monitor scheduled changes and points out conflicts (overlapping implementations).
Change Schedule includes change request records in the following states: Authorization (approved and not defined), In Progress. Change requests in other states and requests with denied approvals will not be displayed.
Change Schedule interface
Change Schedule page
To check out the planned changes, navigate to Change Enablement → Change Schedule.
Change Schedule consists of the following elements:
- Change Requests list – displays the title of a record and information about the assigned user and service. Click on the change request to open the record in a new tab.
- Timeline Scale – displays dates or dates and hours depending on the selected View Type.
- View Type – defines the range of time displayed. When Day is selected, then the Scale displays hours and dates. When Week is selected, the Scale displays dates without hours.
- Navigation – provides navigation through the timeline. Click Today to get to the current date and time.
- Timeline – displays the duration of a scheduled change in proportion to the Timeline Scale.
Change Schedule on change request form
To open the Change Schedule, perform the following steps:
- Navigate to Change Enablement → All.
- Open the record you need or create a new one.
- Scroll down and open the Schedule tab, fill in the fields
- Click Change Schedule.
Unlike the page variant of the Change Schedule, this widget contains the following elements:
- Datetime fields – change the schedule of the current record to control overlaps. Click Apply to update the timeline.
- Only Crossed Elements – select this checkbox to display only overlapping records. This overlap is shown on the timeline (3).
The current record is highlighted by blue color.
If there are overlapping processes, check information about the change requests by clicking on the titles. If the processes may affect each other and can't be implemented at the same time, reschedule them.
