In SimpleOne, schedules are used to determine working hours. This functionality is used in a various system processes, for example, SLA indicators.
Managing schedules
To create a new schedule, please complete the steps below:
Navigate to System Scheduler → Schedules.
Click New and fill in the form.
Click Save or Save and Exit to apply changes.
Schedule form fields
Field
Mandatory
Description
Name
Y
The schedule name.
Description
N
Description of the schedule in a concise manner.
Parent
N
Specify the schedule to be a parent for the newly created.
Timezone
N
Specify the schedule timezone.
After you have created a new schedule, you need to add the schedule elements. For this, click the New button placed on the Schedule element related list.
Schedule elements form fields
Field
Description
Name
The schedule element name.
Schedule
The schedule containing the current element.
Type
The element type:
Time off
Excluded
Meeting
Appointment
Phone Call.
The schedule with the Excluded type does not participate in SLA calculation, as opposed to other types.
The Excluded type is designed to separate the non-working hours, for example, weekends, holidays.
Started at
The element start time,
Finished at
The element end time.
Repeat at
The element will be repeated:
Daily
Weekly
Monthly
Yearly.
Or it will not be repeated.
Repeat until on
The date and time before which the element must be repeated.
