Service Request Management practice allows users to create service requests and see status updates on them. It provides users with automated workflows and transparent service delivery process.
Create a Request
This menu allows users to create new requests and provides them with a flexible form which helps creating specific requests that will meet users' needs. Created requests can be found in the All menu.
Create a Request Template
Create and edit request templates by filling in a simple and flexible form. Request templates are intended to hasten the service delivery process.
Create a Request Category
Here users can create and edit request categories.
Service Request State Model
Here you can find a state model of service requests as well as a brief descriprion of every state.
