Request Categories help users organize request templates into groups. It's a must to create one before creating a request template, as the latter has to be in a parent/child relationship with some request category. You can also specify a parent category for a more in-depth categorization.
To create a request category, follow the steps below:
- Navigate to the Service Request Management → Request Categories.
- Click New and fill in the fields.
- Click Save or Save and Exit to apply changes.
Form Description
| Field | Mandatory | Description |
|---|
| Name | N | Specify a name for the category. |
| Parent Category | N | Any category the new category is a child to. |
| Service Catalog | N | A service catalog parent for your category. |
| Description | N | Information about a category. |
