Service Catalogue Management is a key process of providing the relevant and accurate information regarding services.
All services are usually stored in the core repository named Service Portfolio, which is divided into two parts:
Service Pipeline - This part of the repository contains services that are new or inactive. They may be just proposed or under development or construction.
Service Catalogue - This part of the repository contains active services offered to the customers; this is the only part visible to them.
In SimpleOne, services are used in each practice, not only in the Incident Management practice; for example, they are also used in Change Enablement practice, Request Fulfillment practice, and Configuration Management practice, so every ITSM/ESM object is linked with a Service. In fact, service is a core element of the ITSM/ESM Solution.
One of their purposes is requests classifying; also, services are used in the Knowledge Management practice to classify the articles in the Knowledge Base.
As an SKMS (Service Knowledge Management System), SimpleOne uses services in the configuration management system to relate the Knowledge Base articles with the end-user needs.
Service States
Service Catalogue Management allows users to monitor services and control their states and availability to end-users. Each service has three possible states as shown below.
| State | Description |
|---|---|
| New | The service has just been created. When creating a new service, the New state is assigned to it automatically. |
| Active | The service is provided for business and can be seen by the end-users. You can find it in the Service Catalogue menu. |
| Inactive | The service is not provided for business and can't be seen by the end-users. You can find it in the Service Pipeline menu. |
