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Use the following properties to set up your email notifications: message content, links, titles, and other.
To get a list of available system properties, navigate to System Properties → All Properties.
| Property name | Type | Default value | Description | Example |
|---|---|---|---|---|
itsm.notification.additional_comments.icon.href | String | Not defined | Specify a link to an image displayed in the additional comment block of the email notifications. | https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B |
itsm.notification.brend.main_button.color_code | String | Not defined | Set a hex color code for the button in the email notifications. | #E31450 |
itsm.notification.contact.email | String | Not defined | Specify a contact email of the service desk department. This email will be displayed in the email notifications. | servicedesk@instance.example.com |
itsm.notification.contact.page_href | String | Not defined | Specify the URL of the contact page (where the consumer can contact with the agent or leave a feedback). The property is connected with the itsm.notification.contact.page_title property. | https://instance.example.com/contact |
itsm.notification.contact.page_title | String | Not defined | Specify the title of the contact page URL defined by the itsm.notification.contact.page_href property. For more efficiency, use these two properties (itsm.notification.contact.page_title and itsm.notification.contact.page_href) synchronously. | Our contact page |
itsm.notification.contact.phone | String | Not defined | Provide a contact phone of the service desk department. | +1 555 2128506 |
itsm.notification.instance_href | String | Not defined | Specify a URL of the instance referred in notifications. | https://instance.example.com |
itsm.notification.logo_href | String | Not defined | Specify URL of the logo displayed in notifications. | https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B |
itsm.notification.servicedesk_href | String | Not defined | Specify the email address of the service desk department. | servicedesk@instance.example.com |
itsm.notification.servicedesk_title | String | Not defined | Specify a displayable title for the service desk email contact defined by the itsm.notification.servicedesk_href property. It is recommended to use these two properties (itsm.notification.servicedesk_href and itsm.notification.servicedesk_title) synchronously. | Service Desk Email |
itsm.notification.spacer24_href | String | Not defined | Specify an image URL for the spacer block in email notifications at the left and right sides and at the bottom of the content part. | https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B |
itsm.notification.spacer_href | String | Not defined | Specify an image URL for the spacer block in email notifications in the comments block (for notifications that use task comment mapping, like A comment is added notification). | https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B |
itsm.notification.userIcon_href | String | Not defined | Specify an image URL to display it as a user avatar in notifications containing comments (if a user who left a comment does not have a profile photo). | https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B |
itsm.notification.work_notes.icon.href | String | Not defined | Specify a link to an image displayed in a work note of email notifications. | https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B |
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